1. Introduction

This document sets out the privacy policy of Roger Rewards Pty Ltd (referred to in this privacy policy as “Roger”, “we”, “us” or “our”).

We take our privacy obligations seriously and have created this policy to explain how we collect, store, maintain, use and disclose personal information in connection with our business and the Roger Rewards Partner Program (“Program”).

By providing personal information to us, including by joining the Program, providing accounting system access, or purchasing from Program suppliers, you consent to our storage, maintenance, use and disclosure of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website. We encourage you to check our website regularly to ensure you are aware of our most current privacy policy.

2. Types of Personal Information We Collect

The personal information we collect may include the following:

(a) name and contact details (including mailing or street address, email, and telephone number);

(b) business information (including ABN, trading name, billing address, bank details, accounting records and invoice history);

(c) social media or online profile information;

(d) date of birth, where necessary for verification;

(e) credit card, direct debit or other payment information;

(f) information about your business or personal circumstances relevant to the Program;

(g) information collected from client surveys, questionnaires and promotions;

(h) device identity and type, IP address, geo-location information, page view statistics, advertising data and standard web log information;

(i) information provided to us through Xero, MYOB, QuickBooks or other accounting system access (including invoice data, supplier spend, and transaction history);

(j) information about third parties provided by you; and

(k) any other information required by us or provided by you through our website, platform, or otherwise in connection with the Program.

3. How We Collect Personal Information

We may collect personal information either directly from you or from third parties, including where you:

(a) contact us through our website, phone, or email;

(b) register for or participate in the Program;

(c) provide us with access to your accounting system (e.g. Xero) on a read-only basis;

(d) submit any of our online forms or onboarding applications;

(e) interact with our platform, social applications, services, content and advertising;

(f) communicate with us via email, SMS, social applications (e.g. LinkedIn, Facebook, Instagram, Twitter) or otherwise; and

(g) participate in promotions, surveys, or events connected with Roger.

We may also collect personal information from you when you use or access our website or social media pages. This may be done using web analytics tools, cookies or similar technologies that allow us to track and analyse usage.

We may use Google Analytics or similar services to collect and process data, including when you use third-party websites or apps. To find out more, see How Google uses data when you use our partners’ sites or apps.

4. Use of Your Personal Information

We collect and use personal information for the following purposes:

(a) to operate the Program, including calculating and issuing cashback and rewards;

(b) to facilitate the supply of goods and services between you and Program suppliers;

(c) for record keeping, invoicing and administrative purposes;

(d) to provide information to our contractors, employees, consultants, agents, suppliers or other third parties for the purpose of operating the Program or providing goods or services to you;

(e) to review, benchmark, and optimise supplier pricing and service offerings;

(f) to improve and optimise our service offering, marketing and customer experience;

(g) to comply with our legal obligations, resolve disputes or enforce agreements with third parties;

(h) to send you marketing and promotional messages and other information that may be of interest (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you communications. You can opt out at any time using the provided facility (e.g. unsubscribe link);

(i) to send administrative messages, reminders, notices, updates, security alerts, and information requested by you; and

(j) to consider applications for employment or engagement with Roger.

We may disclose your personal information to cloud providers, contractors and other third parties located inside or outside Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such information consistently with this policy and the Privacy Act 1988 (Cth).

5. Security

We take reasonable steps to ensure your personal information is secure and protected from misuse, loss, unauthorised access, modification or disclosure. Our IT systems are password protected, and we employ administrative and technical safeguards. However, no data transmission or storage system can be guaranteed as 100% secure.

6. Links

Our website may contain links to external websites. These are provided for convenience only. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before use.

7. Requesting Access or Correcting Your Personal Information

You may request access to the personal information we hold about you by contacting us using the details below. We may need to verify your identity before providing access. In some cases, we may not be able to provide full access (e.g. where it would unreasonably impact another person’s privacy, or is subject to confidentiality).

If you believe any personal information we hold is inaccurate, incomplete, or out of date, please contact us and we will take reasonable steps to correct it.

We will respond to all access and correction requests within a reasonable timeframe.

8. Complaints

If you wish to make a complaint about how we handle your personal information, please contact us using the details below. Please include your name, contact details, and a description of your complaint. We will investigate promptly and respond within a reasonable timeframe.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For further information about this Privacy Policy, to access or correct your personal information, or to make a complaint, please contact us using the details set out on our website homepage.